Frequently asked questions

General questions

  • ZenPayroll is a full-service, cloud-based payroll provider. Here are some features that are included in our affordable monthly price:

    • Tax Calculation & Filing Icon

      Automatic tax calculation, payment and filing

    • New Hire Report Icon

      New employee reporting

    • Piggy Bank Icon

      Direct deposit

    • Contractor Form Icon

      Contractor payments

    • Reimbusement Icon

      Reimbursements and benefits

    • Employee Icon

      Employee lifetime accounts

    • Integrations Icon

      Integrations with accounting software, time & attendance, HR systems & more

    • Reports Icon

      Payroll reports

    • Customer Support Icon

      Unlimited live support by email, phone, or tweet

    Tour the product

  • Every state has extremely different tax and filing requirements. We’re working on tailoring ZenPayroll to each state so we can keep offering full-service payroll with automated tax calculation, payments and filings.

    We’re aiming to provide comprehensive coverage of the U.S. by the end of this year.

    Check out the list of states ZenPayroll is currently available in and which states are coming up next.

Pricing

  • Our monthly pricing is simple and transparent at $25 per month plus $4 per person. This includes direct deposit, unlimited payroll runs, year-end W-2s and 1099's, new hire reporting for both employees and contractors and more.

    Even better, you will only be charged for the number of people paid that month, regardless of the total number of people you have on your account.

    Calculate your price

    Everything is included for no extra charge. No hidden fees, surprises or other corporate trickery.

  • There is no additional cost for employees in multiple states.

    You pay one monthly price that includes everything we offer. There are no extra charges for anything, ever.

  • It’s easy! sign up for an account using the links below:

    Businesses: Sign up here
    Accountants & bookkeepers: Sign up here

  • No payment information is needed to sign up for ZenPayroll. Your first two months are free with unlimited payroll runs, including correction and bonus payrolls. Once your first two months have passed, we will automatically debit your company bank account each month so there's no need for invoicing. After your free trial, pricing starts at just $29/month.

  • There’s no contract – just pay as you go, month-to-month. You can cancel at any time without penalty.

  • Adding employees or contractors at any time is incredibly easy. Plus, we automatically file new hire reports and generate 1099's for you. We will automatically update your monthly price based on the number of people paid that month.

    For example: If you have 10 employees/contractors on your company's account but you only pay 7 employees that month, you will only be charged for 7 employees that month.

  • After your free trial is up, we will automatically debit your company bank account each month so you never have to worry about invoicing.

Product

    Benefits & Worker's Comp

  • You can easily add company-wide or employee-specific benefits in ZenPayroll like medical insurance, commuter benefits, and 401(k) contributions. We take care of making all the necessary employee and employer deductions and tax calculations.

  • We can help you set up a workers’ compensation insurance plan that works best for you. We do not provide insurance, but we can recommend partners who share our mission of making the back-office simple, automated and affordable!

  • Yes! With ZenPayroll you can manage paid time off, vacation and sick days. The beauty of our solution is that every time you run payroll, you can see the accruals for employees. You'll never have to guess or jump through hoops to find out.

  • Time Tracking & Integrations

  • We do not provide time clocks you can use in the office. However, we have seamless integrations with time and attendance partners so you never need to manually enter hours into payroll again.

    See our list of partners

  • Plug icon

    We seamlessly integrate with accounting software partners like Xero, FreshBooks, Intuit QuickBooks desktop and QuickBooks Online.

    Learn about integrations

  • Running Payroll

  • Less time than it takes to make a cup of coffee! You can run payroll in under 10 minutes – one customer even timed it to 36 seconds. If you can beat that, we’ll send you a free ZenPayroll t-shirt.

    If all of your employees are salaried and on direct deposit, you can turn on the Payroll on AutoPilot™ feature and it will run every pay period. That’s payroll in zero seconds!

    ZenPayroll is accessible from any web-enabled device, so you can manage everything on-the-go. Some of our customers have even run payroll from the ski slopes and the beach!

  • Yes, you can process payroll from any web-enabled device, like smartphones and tablets.

  • No, you don't need to download anything to use ZenPayroll. You can access payroll online at any time from any web-enabled device. This includes computers, tablets and smartphones. Easily run payroll while you're on vacation!

  • We've made setting up your company for payroll quick and easy. See the kinds of information you'll need to get started here.

  • Employees & Contractors

  • Yep! We support contractor payments nationwide and file 1099s automatically, all at no extra charge.

  • You can easily add new employees to your company, but ZenPayroll also offers employee self-onboarding, so you simply invite your employees by email to fill out their own personal information online. It’s a streamlined, secure way for employees to enter their bank account details, deductions and withholdings, social security number and personal details.

  • We’ll send your employees delightful, informative emails with their paystub. Employees have 24/7 lifetime access to their ZenPayroll account where they can browse their previous pay stubs, review their payroll forms, verify their personal details, and get interesting statistics about their pay.

  • Of course, we encourage it. Getting paid automatically is awesome and saving paper is good for the environment. No extra fees.

  • We enable employers to comply with federal, state and local laws around garnishments and levies. Your payroll admin can easily input and track garnishments and levies.

  • Tax Payments & Filings

  • Yes, we file W-2s and 1099s on behalf of our customers. Every employee and independent contractor will receive an electronic version of their forms as well. One less thing for you to worry about.

  • We file all federal forms on behalf of your company. The best part is that we file them using e-file, e-sign and e-fax technologies, so everything is automated and paperless.

    • Form W-2

      A statement of an employee's annual wages and compensation, as well as any amount withheld for taxes.

    • Form 1099

      Contractors and freelancers are obligated to calculate their own taxes and forward those payments to the IRS; Form 1099 reports what you have paid to them.

    • Form 940

      This reports all payments under the Federal Unemployment Tax Act (FUTA).

    • Form 941

      A quarterly statement to report any withheld taxes from an employee's paychecks and/or to report payment of the employer's portion of social security or Medicare tax.

  • We file all state and local forms on behalf of your company. Every state and local municipality has different payroll-related tax and filing regulations. We’ve tailored ZenPayroll to state-specific compliance requirements, so you can experience a product that has been customized to your needs.

    If you’re curious about specific requirements for your state, check out the Individual State Support page in our Help Center.

    The best part is that we use e-sign, e-file, and e-fax technologies, so everything is automated and paperless!

  • Security & Support

  • Super bank-grade secure. Data is fully encrypted at rest and in transit using 256-Bit SSL encryption. We employ state-of-the-art firewall and backup technology, and our data resides in high-security access-controlled data centers. Think James Bond-style keycard, retina scan, and pin number restrictions with 24/7 security cameras and little lasers shooting across the floor.

    See our security measures

  • Our payroll experts are happy to help and they’re always a phone call or email away. They are available to speak with you from sunny San Francisco, Monday through Friday from 8am to 6pm (Pacific Time).

    If you ever need to reach our support team, call us at (800) 936-0383 or email support@zenpayroll.com.

Partner program

  • We do! We offer different levels of volume discounts based on, well, volume. It’s perfect for accountants and bookkeepers. You’ll get a free dashboard to manage all of your clients, direct billing so your clients never need to see the ZenPayroll bill, and discounts starting at just 5 companies.

    Contact our sales team for more information on the reseller partner program.

  • ZenPayroll is flexible in that you can either complete the setup steps on behalf of your client, or invite your client to collaborate on their account and complete the setup steps directly. You’ll want to add clients directly from your partner dashboard to be eligible for the partner program.

  • Yes, you can manage all of your clients from a free, centralized dashboard. You’ll see all remaining setup steps for clients, important dates, and get notified when it’s time to run payroll.

  • If you’re bundling payroll as part of your package of services, we offer direct billing so your clients never need to see the ZenPayroll bill. You’ll receive one monthly invoice for all of your clients.

    However, if you want to pass the reseller discount on to your clients, that’s fine too. They will be billed directly through ZenPayroll at the end of each month.

Have a question that's not here?

Email us at success@zenpayroll.com
or call (800) 936-0383.

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